Customer Testimonial – Imperial Brands

Jun 14, 2019

ngena delivers fully-managed SD-WAN services to Imperial Brands

Logo - Imperial Brands plc

Imperial Brands PLC is a dynamic fast-moving consumer goods company borne out of a strong tobacco heritage. The company felt the need for a future-proof telecommunications network to connect its current 45 sites located in 29 countries across Europe and around the world with greater ease and flexibility.

In early 2019, Imperial Brands decided to choose an innovative Software-Defined Wide Area Network (SD-WAN) solution provided by KPN International, based on the Next Generation Enterprise Network Alliance (ngena). Hear what Karen Harlton has to say in a testimonial about his experience with ngena.

Karen Charlton, Global Service Technology Lead at Imperial Brands PLC, explained: “We were looking for a new network to connect our global sites and branch offices – a solution that would provide us with the latest, state-of-the art technology to cope with our increasing bandwidth requirements resulting from our rising use of e.g. Cloud Applications. In addition, we wanted to reduce complexity, moving to a fully standardized and end-to-end managed services. We luckily found everything we needed with the ngena SD-WAN-as-a-service offered by our longstanding and reliable partner KPN International, a partner of the ngena Alliance.

Thanks to the high degree of standardization, ngena services are easy to deploy and they come with an attractive price-performance ratio, as it can make use of cost-efficient Internet technology. Sophisticated tools help us to better monitor and manage our network in near real-time. Moreover, our companies’ performance and lead times will improve since change requests and setting up new sites can be done much faster than in the past. Our users will experience better network performance with lower latencies and higher network quality, increasing our overall productivity.”


About Imperial Brands

We are Imperial Brands PLC, a dynamic fast moving consumer goods company borne out of a strong tobacco heritage. We have continually evolved to embrace changing market dynamics and develop new consumer experiences. Our 30,000-plus employees are united by our purpose: to create something better for the world’s smokers. Our exciting work on innovation is transforming our portfolio of high quality nextgeneration and tobacco products. Integral to the long-term success of our business is our sustainability strategy. We take pride in behaving responsibly and running our business the right way. It’s not just the right thing to do – it underpins the ongoing growth and development of our business. Our PLC name reflects the breadth of our brands focus across five distinct entities: Imperial Tobacco, Tabacalera, ITG Brands, Fontem Ventures and Logista.

For more information visit

The author

Jörg Wassink

From August 2017 until June 2019, Jörg was the Head of Marketing at Frankfurt-based telecommunications start-up ngena, the ‘Next Generation Enterprise Network Alliance’, where he is responsible for building a global brand for the international telco alliance. Before joining ngena, he worked as Head of Communications Central Europe at British Cloud software vendor Sage Group plc for more than 10 years. From 2004 to 2007 he acted as Director Internal & External Communications at British telco operator COLT Telecom. Jörg, who holds a Master of Arts in Philosophy and Comparative Literature, started his career as a journalist for the German IT-business magazine iCONOMY. 

Español English