Business Partner Program

Welcome to the ngena's Business Partner Program, an innovative platform at the forefront of the Internet of Things (IoT), connectivity and security. This initiative is tailored to redefine business collaborations within the IoT, integrating advanced connectivity, Cloud and AI solutions. This integration enhances individual capabilities and leads to innovative solutions addressing various industry needs

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Benefits for Partners

Simplification of Complex Solutions

Simplifying solutions for easy decision-making using user-friendly interfaces to make technology more accessible

Top-tier Security

Benefit from robust security protocols integral to IoT solutions

Market Reach Expansion

Leverage collaborative solutions to tap into broader markets in various industries

Accelerated Innovation

Engage in an environment conducive to rapid, secure, and connected innovation

Resource Optimization

Utilize automation tactics and shared infrastructure for collaborative approaches and efficient resource use

Expertise Exchange

Share and gain insights from a diverse network of partners specializing in IoT, Connectivity and Cloud Services

Technical Integration

ngena guiding principles provides a standardized yet flexible approach that guarantees compatibility and interoperability between diverse systems and devices. This harmonization is crucial in an industry characterized by various technologies and standards. It allows our partners to integrate their solutions efficiently with ours, ensuring seamless, high-quality service delivery to end users.

Seven Steps for Business Partner Success

The primary focus of this step is to establish a comprehensive commercial framework and agree upon the standard solutions. This step is crucial as it lays the groundwork for the partnership, defining the business terms, roles, responsibilities, scope of solutions and Industries that are applied.
The outcomes of this step are:
• Business Terms
• Solution Portfolio Agreement
• Alignment of Sales and Marketing Strategies

This step focuses on integrating and utilizing an industry-specific sales portal, which acts as a central hub for managing sales activities, product information, and customer interactions.
The outcomes of this step are:
• Product Solution Portal Enabled
• Solution Introduced to the Industry Portals using front-end API’s
• Online Integrations for Pricing and Quotations

This step is where partners formalize their collaboration in delivering and managing services. This step involves establishing a clear framework for how operational tasks and services will be handled between partners.
The outcomes of this step are:
• Service Level Agreements
• Operational Protocols
• Collaboration Mechanisms
• Reporting and Knowledge Exchange

This step is where the practical aspects of the partnership come to life through the activation of technical products and solutions, ensuring that the technical infrastructure and products are fully operational and ready to serve customers.
The outcomes of this step are:
• Standard Product Configuration and Setup
• Knowledge Transfer and Quality Assurance
• Assisted Activation and Go-Live

This step incorporates technical products into the existing ecosystem and enhances efficiency through automation. This stage is vital for creating a cohesive and streamlined experience for the partners and the end users.
The outcomes of this step are:
• Automated Activation and configuration changes
• Interchange data between systems using back-end API
• Deployment and Scaling allow upgrades and versioning.
• Extended API’s capabilities enable more customer integrations

This step Implements standard operating procedures and operational automation across the board to ensure consistency, reliability, and quality in operations. This standardization helps maintain uniformity in service delivery and operational efficiency.
The outcomes of this step are:
• Centralization of Operations Monitoring, reports and SLAs
• Enhanced Monitoring and Control to prevent fails using AI
• Continuous Improvement Mechanisms

This involves dispatching skilled technicians and engineers to client locations to install, set up, and configure hardware and software solutions.
The outcomes of this step are:
• Define Protocols for Direct Customer Support
• Define Procedures for on-site Maintenance and Upgrades
• Set Model for Real-Time Problem Solving
• Implement the Required Controls for the Field support

Primary Services Operations:

Partners must integrate with ngena’s direct services operations, accessing essential operational support like initial customer contact, basic troubleshooting, and dispatch management. This integration requires controlling the maintenance of the equipment involvement and consolidating the SLA reports

Pre-Sales Consultancy & Technical Expertise:

Partners can leverage ngena’s expertise in pre-sales consultancy to understand better customer requirements and tailor solutions that best fit those needs. This integration might involve accessing advanced technical resources, product demonstrations, or solution architecture guidance to help partners present the most effective solutions to their clients.

Project Fulfillment & Activation:

This involves the seamless collaboration between ngena and its partners in the execution and delivery of projects. Partners can utilize ngena’s comprehensive project management tools and methodologies to ensure smooth project rollout, including resource allocation, timeline management, and on-time activation of services.

Technical Operations & Service Assurance:

Deeper technical collaboration, where partners can tap into ngena's advanced technical support for incident resolution, performance monitoring, equipment replacement, and SLA reporting. Partners can also benefit from technical assurance services, ensuring that the solutions are continuously aligned with the agreed performance and quality standards

Customer-Site Engineering & Support:

Partners can use ngena’s on-site engineering and support services, which provide direct technical assistance at the customer’s location. This might include on-site surveys, installations, hardware troubleshooting, and direct customer interaction to resolve technical issues.

Apply Today to become a Technology Partner

Discover the opportunities that lie at the intersection of innovation and collaboration and join us in shaping the future of connectivity.

Contact us

commercialsales@ngena.net
Boulder, USA
Debrecen, Hungary
Košice, Slovak Republic
Milan, Italy